Home: FAQ

We hope to provide you with all of the information you may need in order to make your RV rental vacation a success! If you have any questions that are not answered here, please feel free to contact USA RV Rentals.

Camping

Are there any size restrictions on campgrounds or parking lots?

Most campgrounds, RV parks and RV resorts cater to smaller vehicles (especially privately owned campgrounds). If you are driving a larger "rig", it is recommended to call ahead to book a spacious site for your RV rental.
Make sure when you are booking a campground reservation to mention how long your RV is (include anything you are towing), how wide it is with slide-outs and roll out awning extended, and how high your vehicle is. You do not want to lose your security deposit by scraping your vehicle on branches.

Is it necessary to make reservations for campgrounds?

It is not necessary to make reservations for campgrounds, but it is recommended. Campgrounds can book up quickly during long weekends, holidays, and the summer months.

Is it possible to rent any other camping equipment?

Some of our depots do rent camping equipment such as lawn chairs and portable BBQ's, however it is only a few that do and they are subject to availability. For most camping equipment, it is recommended to bring your own.

What is "boondocking" or "dry camping"?

"Boondocking" or "dry camping" refers to camping without hook-ups. Basically you use the generator instead of electrical water hook ups. The holding tanks would be used for sewage hook-ups.

Hook-ups?

Hook-ups are plug-ins to connect your RV to the electricity supply, water supply, and the sewage dump.

Is it difficult to hook the RV up to the hook-ups?

No, it is easy to hook your RV up to the hook-ups and to dump and fill it. In the orientation tour before you leave the depot this will be explained to you.

What should I look for in a prospective campground?

First of all, consider availability. It doesn't matter how great the campground is if there is no vacancy for your nights.
Is the campground close to your vacation destination, or is it off the beaten track?
What facilities or amenities are included for the cost of the campground?
What hook-ups are available?
Are they able to accommodate your rig size? Some campgrounds don't have large enough sites for bigger RVs, especially if they are towing. It is recommended that you inquire about size restraints ahead of time.

RV Parks? RV Resorts? State Campgrounds? How do I decide what is right for me?

State campgrounds offer basic facilities. Some campgrounds do not have hook-ups, showers, or flush toilets, however they do offer an unspoiled beauty of the outdoors that you would be hard pressed to find anywhere else.
RV Parks/Campgrounds are campgrounds that usually offer flush toilets, communal showers, and some kind of swimming pool, pond, or lake.
RV Resorts are more expensive and are great for people looking for a higher end kind of camping. RV Resorts usually have a store on site, amenities such as a lounge, maybe a miniature golf course.

Facilities?

Every campground has something different to offer. Some basic facilities offered include flush toilets and showers (although not every one offers these).
Other facilities offered range from pools, hot tubs, laundry facilities, golf courses, dog runs, restaurants, and campground stores.
Please inquire into your prospective campground about what facilities or amenities available.

Cost per night?

Campgrounds cost will vary, depending on the amenities available.

What hook-ups do most RV Parks provide?

Most RV Parks provide water, electricity, and sewage connections or dumps.
An increasing number are providing Wi-Fi (Wireless local area network (Internet), cable, and phone hook-ups.

Is it possible to camp in the wild?

Yes, and by using the generator every personal convenience will be yours.
Camping in the wild means that you are not camping in a secure place. To camp in the wild is to camp at your own risk.

Insurance

What if we have to cut our vacation short? Will we get our money refunded?

No. While the depot and USA RV Rentals are very concerned with our client's well being, we recommend purchasing travel insurance.

What about insurance to drive?

Basic insurance is included with your RV rental.

What if I would like additional insurance?

Most depots offer additional or extended insurance. Please inquire at booking.

RV Road Trip

What should I do if the engine light comes on?

Pull over to the side of the road, contact your depot, and they will let you know how to proceed.

What if I am involved in an accident?

Notify the depot immediately.
Get copies of all the police reports including the case number.
Get all the information of the other party (if there is one) and their information details.
Get contact information for any witnesses (if any).

What if my RV rental breaks down?

If your RV rental breaks down, notify your depot before approving of any repairs or towing.
If the depot has not approved repair costs, the client will not be reimbursed the cost of the repairs.
Malfunctions in the air conditioning, generator, Radio/CD/Tape/VCR/DVD/TV, air conditioning, refrigerator, generator, awning, slide-out and cruise control are not considered mechanical repairs and will not be reimbursed.

Should I be performing any regular maintenance on the vehicle?

Keep the gas tank full.
Check the oil and coolant at every stop.
If the RV is winterized, please follow the special winterized instructions.

Payments

What forms of payment do you accept?

Payment can be made via Visa, Mastercard, American Express, certified check, wire transfer or bank draft.

What costs are not included in the RV rental basic rate?

Costs that are not included in the vehicle basic rental rate include mileage, gas, tolls, camp fees, food, etc.

What kind of deposits do I have to make?

A reservation deposit that is taken to hold the vehicle for you. This deposit fee is non-refundable. Please ask about the reservation deposit at time of booking and any cancellation charges that may incur.
The security deposit must be processed on a valid credit card.

What about the payments?

Payments are processed 45 days prior to departure on a major credit card, unless previous arrangements have been made. If you have booked within 45 days of departure, full payment is processed at the time of booking.

RV Pick-Up

When should I arrive at the depot?

At the time of booking, the Reservations Associate will tell you when to call ahead and arrange a specific depot time.
After signing you rental contract, be prepared to spend approximately 90 minutes to go through your vehicle orientation. At this time, the employee will explain the operation of the vehicle, and they will be happy to answer any questions that you may have.

Will the depot arrange to pick me up from the airport/airport hotel?

Some depots do arrange for transfers from specific hotels and the airport. It is important to inquire to your Reservations Associate about transfers at the time of booking so they can make the necessary arrangements with the depot ahead of time.

How long will my pick-up take?

Please plan on taking a few hours to sign the rental contract and go through the RV orientation.

Should I bring along a digital camera to ensure that I don't have to pay for anything other than what was occurring?

If you want to document the details of your rental before you take the vehicle on the road, you can.

Who should I bring to the depot?

You should bring any one who is going to be an additional driver so that they may sign the contract and appear on the insurance.
The booking must be in the name of the credit card holder. This person must be present at the depot to sign the rental contract.
You should bring a valid, recognizable and legal drivers license.

RV Return

In what condition must the vehicle be returned?

The vehicle must be returned in the same condition it was at the time of pick up.
Some depots require a full tank of gas at the time of drop off as the tank is full when the vehicle is picked up.
Full propane tank.
Clean inside.
Fresh water, grey water and black water holding tanks must be dumped.
Overall, you need to make sure that the RV is returned in the same condition it was received.

Do your depots allow after hour returns?

No, our depots do not allow after hour returns.

Should I arrange a return time?

Most depots have a set return time.

What if I return my vehicle after the arranged return times?

All depots charge a late return fee (usually an hourly rate). By returning the RV rental late, you are inconveniencing the depot and other customers. If the vehicle is not returned on time, the following rental will be delayed because the RV has to be checked and prepared for the next rental.

Will the depot drive me from the depot to the airport?

Some of our depots will arrange a complimentary shuttle to the airport. It is recommended to ask your Reservations Associate for details.

What if I want to extend my vacation while I am on the road?

Extended days are subject to availability and require approval from the depot.

RV Reservations

What information should I have when reserving an RV?

You should be aware of the following details:

Number of passengers on the trip
Departure date & location
Return date & location
Major credit card number, expiry date and verification code for the reservation deposit.
Whether you would like to bring any pets.
The size or rental code of the motorhome you wish to book.

Secure online quotes and reservations are available here.

RV Usage

How much gas mileage does an RV get?

Vehicles usually get between 7 to 13 miles per gallon. This depends of course on gross weight, the vehicle size, the speed that you travel, whether you are towing anything.

Are RVs difficult to drive?

No, RVs are not difficult to operate. They are usually pretty similar to cars except that they are a little bit higher in their center of gravity and it takes them longer to accelerate or decelerate.

Do RVs come in automatic and standard?

RVs only come in automatic.

Do I need a special driver's license?

All of our motorhome, camper, RV rentals can be driven with a standard driver's license.

International Customers

Do I need an International Drivers License?

No, however, an International Drivers License is recommended for ease of use.

Do I need to bring my passport to the depot?

Yes, your passport is needed at the depot.

Do I need a Traveling Visa?

No, you do not need a Traveling Visa if your stay is for 90 days or less and you have a valid, signed passport that won't expire more than six months after departure date.
Ask your consulate or government officials for more information into that.